Refund policy
Return & Refund Policy
Thank you for shopping with Pacific Funds, LLC. We appreciate your business and want you to be satisfied with your purchase. If you are not completely satisfied with your order, we are here to help.
Returns
You may request a return within 30 calendar days from the date your order is delivered.
To be eligible for a return, the item must:
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Be unused and in the same condition in which it was received.
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Be returned in the original packaging with all original accessories, manuals, documentation, and included components.
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Include a receipt, order confirmation, or other proof of purchase.
Items returned that do not meet these requirements may be refused or may be subject to a partial refund, at our discretion and to the extent permitted by applicable law.
How to Start a Return
All return requests must be submitted through your customer account on our website. This allows you to track your return request, return status, and refund progress throughout the process.
To submit a return request:
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Sign in to your customer account on our website.
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Go to Orders and select the order containing the item you wish to return.
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Select Request Return or Return Items (if available).
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Choose the item(s) you would like to return and provide the reason for the return.
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Submit your return request for review.
Once your return request has been approved, you will receive return instructions. Please do not send items back before receiving return approval.
Returns sent without an approved return request may be delayed, returned to the customer, or refused.
If you checked out as a guest or cannot access your customer account, please contact our customer support team before returning your item.
Non-Returnable Items
The following items are not eligible for return or refund unless they arrive damaged, defective, or incorrect:
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Custom-made or special-order products.
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Clearance, closeout, or final sale items.
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Products that have been used, installed, altered, modified, or damaged due to misuse, neglect, or improper handling.
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Items returned with missing parts, accessories, documentation, or original packaging not caused by our error.
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Any items identified as non-returnable at the time of purchase.
Refunds
Once your returned item is received, we will inspect the item and notify you that your return has been received.
After inspection, we will notify you whether your refund has been approved or denied.
If approved, your refund will be issued to your original method of payment. Please allow several business days for your financial institution or credit card issuer to process and post the refund to your account.
Processing times may vary depending on your payment provider.
Free Shipping & Return Shipping
Pacific Funds, LLC offers free standard shipping on eligible orders.
Unless the return is due to an error on our part, including receiving an incorrect, damaged, or defective item, customers are responsible for return shipping costs.
If Pacific Funds, LLC provides a prepaid return shipping label for your convenience, the cost of the return shipping label may be deducted from your refund.
We recommend using a trackable shipping service and purchasing shipping insurance for higher-value returns. Pacific Funds, LLC is not responsible for returned packages that are lost, stolen, or damaged while in transit.
Refused or Undeliverable Shipments
To help protect high-value shipments, signature confirmation may be required upon delivery for certain orders.
If a customer refuses delivery, fails to sign for a shipment requiring signature confirmation, provides an incorrect shipping address, or does not make reasonable arrangements with the carrier to accept delivery, the shipment may be returned to Pacific Funds, LLC.
Although we provide free shipping on eligible orders, the customer is responsible for any actual shipping costs incurred as a result of a refused or undeliverable shipment, including:
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Original shipping charges paid by Pacific Funds, LLC.
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Return shipping charges.
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Carrier fees.
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Address correction fees.
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Other costs charged by the shipping carrier.
These costs may be deducted from the customer's refund where permitted by applicable law.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly after delivery.
To assist with resolving the issue, we may request photos of:
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The item received.
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The original packaging.
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The shipping label.
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Any visible damage.
After reviewing the information provided, we will determine the appropriate resolution, which may include a replacement, exchange, repair, or refund.
Exchanges
We only offer exchanges for items that are damaged, defective, or incorrectly shipped.
If you would like to exchange an item for another reason, please return the original item according to this policy and place a new order separately.
Lost or Missing Packages
Customers are responsible for providing an accurate and complete shipping address at checkout.
Once a package has been marked as delivered by the shipping carrier, customers should check with household members, neighbors, building management, or the carrier if the package cannot be located.
For shipments requiring signature confirmation, the carrier's delivery record and signature confirmation will be considered proof of delivery.
Pacific Funds, LLC will assist customers with carrier claims when appropriate; however, we are not responsible for packages that the carrier confirms as delivered.
International Orders
For international orders, customers are responsible for applicable customs duties, taxes, import fees, and return shipping costs unless the issue is caused by an error on our part or otherwise required by applicable law.
Right to Refuse Returns
Pacific Funds, LLC reserves the right to refuse a return, refund, or exchange request that does not comply with this policy or where fraudulent, abusive, or excessive return activity is suspected, to the extent permitted by applicable law.
Policy Changes
Pacific Funds, LLC reserves the right to update or modify this Return & Refund Policy at any time.
Changes will become effective once the updated policy is published on our website and will apply to orders placed after the effective date of the revised policy.
Contact Us
If you have questions regarding this Return & Refund Policy or need assistance with a return, please contact our customer support team before sending your item back.
CONTACT US:
If you have any questions on how to return your item to us, contact us at: orders@pacific-funds.com